The power of listening: how hostage negotiation skills can help your business

Our interactive masterclass will ensure that you conquer the skill of listening and never communicate in the same way again.

Developing listening skills for you and your team will help you adapt to change and is vital for future success to build relationships and influence.

Kevin Taylor is a graduate from the FBI’s notorious training programme. He has now transferred everything he learned into the world of business.

He will be sharing his real life experiences using the values of listening, influence, first impressions and trust (LIFT) to uncover what affects a person’s decision making and motivates listening.

The session will demonstrate how to:

  • develop active listening
  • challenge communication methods
  • build client relationships
  • motivate teams
  • enhance leadership qualities
  • positively influence others.

Kevin has over 30 years’ experience in the police, working his way through the ranks, from a uniformed officer to Chief Inspector. But it was in hostage and crisis negotiation situations, when listening really is a matter of life or death, where Kevin thrived.


There is no cost to attend this event.
Spaces are strictly limited so please register early to avoid disappointment.

If you have any questions, please Elodie Dao.

7 Jun, 2017
8:30 am - 10:30 am
The National Conference Centre
Coventry Road
West Midlands B92 0EJ


  • 08:30 Registration
  • 09:00 Seminar start
  • 10:00 Q&A
  • 10:30 Breakfast and networking
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